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Our Careers

If challenge and knowledge drive who you are, we have a place for you. We focus on value for every party, our professionals are a priority as much as our clients are.

AX-24 IT Service Management

hybridCOseniorfull time

Job Description

Job Summary

Oceans Code Experts is looking for talented individuals who are ready to take the next step in their careers. We are currently seeking an AX-24 IT Service Management professional to join our team. This role involves working with cutting-edge technologies, demonstrating leadership in IT Service Management, and collaborating with global teams.

Job Requirements

Job Responsibilities

  • Lead global ITSM functions and process owners
  • Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management
  • Operate in a ServiceNow-enabled ITSM environment
  • Communicate effectively with executive-level stakeholders
  • Partner with platform, engineering, and architecture teams
  • Ensure service governance and operational risk management

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
  • 15+ years of experience in IT Operations, Service Management, or Technology Enablement
  • Advanced English proficiency, written and spoken
  • ITIL Managing Professional or equivalent certification preferred
  • Experience in global, matrixed, and GDC-based delivery models
  • Excellent executive communication and decision-making capabilities
  • Strong understanding of ITIL, service governance, and operational risk management

Nice to Have

  • Experience operating in a ServiceNow-enabled ITSM environment
  • Executive-level leadership experience across IT Service Management disciplines

Position Type and Expected Hours of Work

  • Full-time consulting position
  • Up to 40 hours per week
  • Flexible core hours
  • Hybrid
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AX-24 IT Service Management | Oceans Code Experts