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sales@oceanscode.com
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AX-20 Voice Engineer

hybridCOmidfull time

Job Description

Job Summary

Oceans Code Experts is looking for a talented AX-20 Voice Engineer to join our team. This role involves supporting voice platform migrations or decommissions, administering Cisco Unified Communications Manager (CUCM), and working with voice protocols and technologies.

Job Requirements

Job Responsibilities

  • Administer Cisco Unified Communications Manager (CUCM) and execute voice MACDs.
  • Troubleshoot voice quality issues in a multi-site environment.
  • Work with ITIL incident and change management processes.
  • Collaborate with telecom carriers on trunks, circuits, and number porting.
  • Support voice platform migrations or decommissions.
  • Ensure smooth operation of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
  • Communicate effectively with cross-functional teams and clients.
  • Maintain strong documentation practices for configurations and troubleshooting procedures.

Job Requirements

  • Bachelor's degree in Information Technology, Telecommunications, or related field, or equivalent professional experience.
  • 3+ years of hands-on voice/UC engineering experience, including administration of Cisco Unified Communications Manager (CUCM).
  • Working knowledge of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
  • Experience executing voice MACDs and troubleshooting voice quality issues in a multi-site environment.
  • Experience working with telecom carriers on trunks, circuits, and number porting.
  • Familiarity with ITIL incident and change management processes.
  • Strong verbal and written communication skills in English.

Nice to Have

  • Experience supporting voice platform migrations or decommissions (CUCM to cloud calling, Teams Phone, or similar).
  • Cisco Collaboration certification (CCNA/CCNP Collaboration) or equivalent.
  • Experience with Microsoft Teams Phone / Direct Routing.
  • Experience in a managed services environment supporting enterprise clients.
  • Bilingual English/Spanish or English/Portuguese a plus, given the engagement's multi-country footprint.

Position Type and Expected Hours of Work

  • Full-time consulting position.
  • Up to 40 hours per week.
  • Flexible core hours.
  • Hybrid.
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